CUSTOMER CARE
Welcome to our customer care page! We are committed to providing you with the best service and support for all your clothing needs. If you have any questions or concerns about our products or services, please don't hesitate to contact us. Our team is available 24/7 to assist in any way we can. Thank you for choosing us for your clothing!
Have any questions or concerns?
We’re always ready to help!
Call us at
+64 225 058 214
or send us an email to:
RETURNS
We strive to ensure your satisfaction with your purchase. If for any reason you are not happy with your order, you may return the item(s) within 7 days of receiving the for a full refund. Please note that the item(s) must be in their original condition and packaging. Kindly note that shipping fees are non-refundable
FAQ
Do you provide International delivery?
For international delivery inquiries, please contact us via direct message on our Instagram page: @eunoiaxstudio
How do I return an item?
At Eunoia, we aim for your complete satisfaction with every purchase. If you need to return an item, simply reach out to our customer support team within 3 days of purchase. Once approved, you'll receive a return shipping label via email. Please ensure the item is unused, in its original packaging. Upon receiving the item, we'll promptly process your refund or exchange, subject to availability. Certain items may not be eligible for return, unless defective. For any inquiries, our customer support team is here to help.
How do I track my order?
Once you place an order with EUNOIA, you'll receive a confirmation email with a unique tracking number. Log in to your account to track your order anytime. If having a trouble contact our customer support team via email or phone for assistance. We're dedicated to making your shopping experience hassle-free.